'Gramin Suvidha Kendra': MCX's Corporate Social Opportunity Approach to Inclusive Growth
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This case study was compiled from primary sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation.
MCX, headquartered in Mumbai, was founded by Jignesh Shah as a subsidiary of the Financial Technologies (India) Limited-one of the world's leading companies offering technology Intellectual Property and domain expertise to create and trade on financial markets...
The Problem and the Opportunity
GSK Operating Model and Services
GSK operated on a 'spokes and hub' model that leveraged on the existing multi-tiered structure of India Post. In this structure, head post offices (HOs) existed at the city level, sub-post offices (SOs) at the taluka (sub-city) level, and branch-post offices (BOs) at the village level. Postal bags were exchanged on a daily basis between BOs and SOs...
The Relationship with India Post
MCX and India Post mutually decided on the details of the post offices selected for launching GSK. MCX entered into an MoU with each State Postal department wherein MCX was entitled to the use of the premises or a portion of the premises in each of the post offices...