Legal Process Outsourcing: India's Low Cost Advantage
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
"[Legal Process Outsourcing] really is the future of legal services." 1
- Leah Cooper, director of legal outsourcing at CPA Global2, in 2010.
"LPO is a whole lot more smoke than fire right now. There's a lot of talk, but not enough going on to say this sector has hit scale." 3
- Jagadish Dalal, managing director of thought leadership at the International Association of Outsourcing Professionals4, in 2010.
1] "Legal Outsourcing Pulls Western Talent to India," www.ndtv.com, August 4, 2010.
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