Enterprise Risk Management at DELL Computer
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Overview of Risks Contd...
The computer industry underwent continuous technology improvements. This resulted in the frequent introduction of new products, short product life cycles and continual improvement in product price/performance characteristics...
Dell's manufacturing process consisted of assembly, functional testing and quality control of computer systems. Testing and quality control processes were also applied to components, parts and sub-assemblies obtained from suppliers.
Intellectual Property Risks
In February 2002, Dell held a portfolio of approximately 730 US patents and 535 pending US patent applications. Dell also had a large number of related foreign patents and patent applications pending. Dell's US patents expired in years 2003 through 2020. Dell was developing a portfolio of patents that might be of value in negotiating intellectual property rights with others in the industry...
Dell was exposed to a variety of financial risks, including foreign currency,
interest rate and stock market fluctuations. Dell had clearly defined policies
and procedures to manage these risks.
Exhibit I: Dell Financial performance
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