Case Code : CLBE020
Publication date : 2009
Subject : Business Ethics
Industry : Banking
Length : 02 Pages
Short Case Study Price: INR 100;
When Steve Valdez went to a Bank of America branch to encash a check, he was denied service. The bank policy stipulated that if a person did not have an account with the bank s/he had to provide a thumbprint to have a check encashed. Valdez did not have a thumb but the bank still refused to serve him, citing bank policy.
Questions for Discussion:
1. Discuss the ethical issues related to this case. Analyze the roles of each of the people involved and the bank.
2. "Human beings have an ethical obligation not to stick to [policies] when they result in outrageous consequences to others, and there is no counterbalancing benefit to be gained by doing so, other than not varying from the policy." Discuss.
Ethics, Policy, Compliance policy, Disciplinary action, KeyBank
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