Details
Case Code : CLOM015
Publication date : 2006
Subject : Operations
Industry : Education
Teaching Note : Available
Length : 01 Pages
Price : Rs. 100
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Key words:
Poka-Yoke, Mistake-proofing, Operational problem
Note
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Abstract
This short case describes a typical operational problem in conducting examinations in an academic institution, and encourages the reader to apply the concept of Poka-Yoke (mistake-proofing) to arrive at an effective and efficient solution that is fair to all the concerned parties.
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Issues:
» Operational mistakes when highly qualified professionals undertake monotonous tasks
» The use of Poka-Yoke thinking to institutionalize procedures that are mistake-proof
Introduction
Examinations for multiple courses are held in the same hall. Each course may or may not need a Formula and Tables (FAT) book to be supplied to the student at the beginning of the exam. If a student is issued a FAT book, it should be collected back before he/she leaves the examination hall.
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Most students remember to return the FAT book along with the answer script and the invigilator then usually keeps the FAT book in one stack and the answer scripts in separate stacks (one per course)...
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