JetBlue Airways' Customer Service Fiasco

Additional Readings and References

1. "JetBlue Apologizes after Passengers Stranded," www.msnbc.msn.com, February 16, 2007.

2. Larry Dignan, "JetBlue Fiasco: A Database Could Have Made a Difference," www.zdnet.com, February 20, 2007.

3. Justin Bachman, "JetBlue’s Fiasco Could Improve Flying," BusinessWeek, February 21, 2007.

4. "Customer Service Champs," BusinessWeek, March 5, 2007.

5. "JetBlue Adds Operations Chief after Service Fiasco," Reuters, March 7, 2007.

6. "JetBlue Airways Customer Bill of Rights," www.jetblue.com (accessed on April 4, 2007).

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