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Samsung's Strategy to Gain Market Share in The Indian Mobile Phone Market

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In early 2008, Samsung Telecommunications India Pvt. Ltd. (Samsung India) announced that it was taking various strategic initiatives to increase its share in the mobile phone market in India.

The strategy included bolstering its distribution network, rolling out a number of mobile phone models in all price segments, and adopting a new positioning for the brand supported by celebrity endorsement. With these initiatives, the company aimed to increase its market share in India by 100 percent in 2008.

Sunil Dutt (Dutt), country head (mobile business), Samsung India, said, "We are looking at doubling our market share to 15 per cent in 2008, which at present is around 7-8 per cent. The company will make required investments in building the brand, expanding channels and rolling out new models."1

Samsung India, the 100 percent subsidiary of Samsung Electronics Co. Ltd.2 (Samsung), had a manufacturing unit at Noida and also imported high-end mobile phones from the parent company. Samsung, which had firmly established itself as the No.2 player in the global arena in 2007 with a 14.3 percent market share,3 trailed Nokia, Motorola, and Sony Ericsson in India.

With Nokia's market share dropping from 78 percent in 2005 to 48 percent in 2007 and its stranglehold on the Indian market loosening, its rivals including Samsung were gearing up to boost their market share further.4

Analysts expected fierce competition in this market as all the companies viewed India, which had emerged as the world's fastest growing mobile phone market, as a key market.5

Earlier in 2006, Samsung India had planned to increase its market share to 20 percent by 2008, focusing primarily on the mobile phone replacement market6.7 With this in mind, the company had discontinued its cheaper monochrome-screen models and focused on offering sleek and stylish mobile phones.

Its slim phones, in particular, were popular with a segment of the youth population. However, its market share continued to hover at around 10 percent.

In March 2008, Samsung India strengthened its distribution network. It signed an exclusive agreement with some 40 distributors who had earlier been working with the market leader Nokia.8 With the addition of SSK and Link to its two existing regional distributors Telemart and United Telelinks, it had four distributors operating on a regional basis.9

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1] "Samsung Telecom Eyes 15% in Indian Market," www.business-standard.com, March 14, 2008.

2] Samsung Electronics Co. Ltd., headquartered in Seoul, South Korea, is one of the world's largest electronics companies. Its revenues for the fiscal year 2005 were US$ 78.99 billion.

3] The global market share of Nokia Corporation (Nokia), Motorola Inc. (Motorola), (Sony Ericsson Mobile Communications AB) Sony Ericsson, and LG Electronics Inc. (LG) were 37.8 percent, 13.4 percent, 8.8 percent and 6.8 percent respectively (Source: "Global Mobile Phone Sales Surpassed 1.15 Billion Units in 2007," www.techgadgets.in, March 1, 2008.)

4] "Nokia Losing Market Share in India. SE and MOTO on a High," www.esato.com.

5] Ruth David, "Nokia, Reliance Pursue India's Poor," www.forbes.com, May 7, 2007.

6] The mobile phone replacement market was already a huge market accounting for more than half of the units shipped as consumers replaced their existing mobile phones with those with more advanced features.

7] "Samsung Eyes 20% Market Share," www.mobilepundit.com, July 19, 2006.

8] "Samsung Dials Nokia Distributors to Grab Market Share," www.hindu.com, March 6, 2008.

9] "Aamir Khan is Samsung Mobile's New Brand Ambassador," www.indiantelevision.com, March 12, 2008.


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