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Case Code: BECG157
Case Length: 17 Pages 
Period: 2018   
Pub Date: 2018
Teaching Note: Not Available
Price:Rs.400
Organization : Uber Technologies Inc
Industry : Taxi Industry
Countries : US
Themes:    --  
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
IT and Systems
Operations
Economics
Leadership & Entrepreneurship

Chaos at Uber: The New CEO's Challenge

 
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INTRODUCTION

 
“I have to tell you I am scared,” wrote Dara Khosrowshahi (Khosrowshahi), newly appointed CEO of ride-hailing service Uber Technologies Inc (Uber), in a memo to his former team at Expedia, Inc. Besides growing Uber’s business, analysts said Khosrowshahi had the task of changing the dysfunctional culture within the company and improving corporate governance which had cost co-founder and former CEO Travis Kalanick (Kalanick) his job. On June 21, 2017, Kalanick stepped down as CEO of Uber in the face of a shareholder revolt that made it untenable for him to stay on in that position. His resignation came after a review of practices at Uber including allegations of sexual harassment, a corporate theft lawsuit, defiance of government regulations, reports of misbehavior, and a toxic corporate culture leading to the departure of some key executives...

 

 
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