A Report on Information Security and Data Privacy in the Indian BPO Industry

            
 
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Case Details:

Report Code : BREP035
Report Length : 34 Pages
Period : 2004 - 2006
Organization : MphasiS, Wipro Spectramind, HSBC Electronic Data Processing India Pvt. Ltd. , HCL Infosystems Ltd , Hifn, IBM, Infinity eSearch, International Association of Outsourcing Professionals (IAOP), National Association of Software and Service Companies (NASSCOM), Call Centre Association of India (CCAI).
Pub Date : 2007
Teaching Note : Not Available
Countries : India
Industry : Energy

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Contents

Executive Summary  4
Introduction  5
Data Security in the Indian BPO Industry  6
Causes for Breach of Data Security  6
     Who is Responsible for Data Fraud?  7
     Some Instances of BPO Frauds in India  8
Information Security and Data Privacy Challenges Faced by BPOs  9
     Lack of Stringent Data Protection Laws  9
     Use of Portable Devices  10
     Rising Information Security Costs  10
     Strengthening the Weakest Link in Security – "People"  10
     Flaws in Monitoring User Activity in an Organization  10
Solutions for Information Security and Data Privacy  11
     Security Measures to be Implemented by BPOs  11
     Certifying Agencies in India  21
     Measures taken by the Indian Government  22
     NASSCOM Undertakes Information Security Measures  24
     Self Regulation the Best Method for Data Protection  24
     Data Protection Measures taken by the US and Europe  26
     Measures taken by Companies while Outsourcing  26
     Stages in Dealing with a Data Fraud  29
     Data Security Products  30
Some Important Industry Associations  32
     International Association of Outsourcing Professionals (IAOP)  32
     National Association of Software and Service Companies (NASSCOM)  33
     Call Centre Association of India (CCAI)  33



 



 

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