An industry note: The Domestic Market Segment of the Business Process Outsourcing (BPO) Industry in India
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Given the client demands for
end-to-end-services, companies that had information technology
outsourcing (ITO) as well as BPO offerings could differentiate
themselves by providing a complete solution. Also, there was a
significant scope for consolidation in the sector and for
establishing (or partnering with) rural BPOs and BPOs in smaller
cities and towns.
Third party BPO, Contact center, Transaction processing, Non-voice based services, Technical support, Captive outsourcing unit, Industry verticals, Services sector, Telecom, 'Banking, Financial Services, and Insurance (BFSI)', Government vertical, National e-Governance Plan (NeGP), Service lines, Export market, Labor cost arbitrage, Currency risk, Productivity arbitrage, Indian domestic market, Geographical diversification, IT outsourcing (ITO), Rural BPO, NASSCOM
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