Toyota Motor Corporation - Losing 'The Toyota Way'?
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
Toyota was fined US$ 16.4 million by the National Highway Traffic Safety Administration for its slow response to the crisis. The company also had to spend millions on advertising and reportedly was on the verge of paying billions in class action lawsuits...
Exhibit I The Toyota Production System
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