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Wal-Mart's Cost Leadership Strategy

            
 
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Case Details:

Case Code : BSTR096
Case Length : 17 Pages
Period : 1962 - 2004
Organization : Wal - Mart
Pub Date : 2004
Teaching Note :Not Available
Countries : USA
Industry : Retailing

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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"There's nothing like Wal-Mart. They're so much bigger than any retailer has ever been that it's not possible to compare." 1

- Ira Kalish, Global Director of Deloitte Research.

Introduction

For the financial year ending January 31, 2003, retailing giant Wal-Mart reported revenues of $244.5 billion, making it the world's largest company. The company topped Fortune's list of the world's largest companies for the second year in succession (Refer Exhibit I).

Considering the modest beginning of this company four decades ago, nobody, including the company officials expected Wal-Mart to emerge such a dominant player in the retailing industry (Refer Exhibit II). Wal-Mart's success story is a classic example of a company, which became successful by rigorously pursuing its core philosophy of cost leadership, right from the day it began operations in 1962. Wal-Mart was founded by an ambitious entrepreneur, Sam Walton (Walton), who figured out early that retailing was a volume-driven business, and his company could achieve success by offering consumers better value for their money. Wal-Mart's growth during the first two decades was propelled primarily by following the strategy of establishing discount stores in smaller towns and capturing significant market share.

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The company was able to foster its growth in the 1980s by making heavy investments in information technology (IT) to manage its supply chain and by expanding business in bigger metropolitan cities. In the late 1980s, when Wal-Mart felt that the discount stores business was maturing, it ventured into food retailing by introducing Supercenters.

In the late 1990s, Wal-Mart launched exclusive groceries/drug stores known as "neighborhood markets" in the US (Refer Exhibit III for the various types of Wal-Mart stores). Though Wal-Mart had achieved huge success over the decades, the company drew severe criticism from industry analysts for its strategies that aimed at killing competition. At the speed at which Wal-Mart was growing, analysts feared that the company would soon face an anti-trust suit2 for its monopolistic practices. Christopher Hoyt, president of Scottsdale, an Arizona-based supermarket store, Hoyt & Company, said, "The only thing that could stop Wal-Mart is if the government gets involved, just as it did with Microsoft."3

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1] As quoted in the article, "Is Wal-Mart Too Powerful?," by Anthony Blanco and Wendy Zellner, in Business Week, dated October 6, 2003.

2] Legal proceedings against companies which achieve a monopoly status in an industry in which they operate. Proceedings can also be filed against companies which use aggressive tactics such as price fixing, which could restrain competitive forces. The purpose of the antitrust policy is to promote aggressive competition in the markets and to prevent monopolistic abuses.

3] As quoted in the article, "Inside the Battle to Beat the Market," by Alice Z. Cuneo, posted on www.adage.com, dated October 6, 2003.

 

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