Legal Process Outsourcing: India's Low Cost Advantage

            
 
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Case Details:

Case Code : ECON031
Case Length : 16 Pages
Period : 2001-2010
Pub Date : 2010
Teaching Note : Not Available
Organization : -
Industry : BPO / KPO
Countries : Russia

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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"[Legal Process Outsourcing] really is the future of legal services." 1

- Leah Cooper, director of legal outsourcing at CPA Global2, in 2010.

"LPO is a whole lot more smoke than fire right now. There's a lot of talk, but not enough going on to say this sector has hit scale." 3

- Jagadish Dalal, managing director of thought leadership at the International Association of Outsourcing Professionals4, in 2010.

Introduction

In May 2010, Evalueserve5 reported that the legal process outsourcing (LPO) industry in India would triple in size by 2015 and employ around 17,000 professionals. As of December 2009, the Indian LPO industry employed 4,900 professionals as against 1,300 professionals in December 20056. LPO, a recent development in the field of law, was catching up fast in India and the Philippines. The LPO market in the Philippines was, however, still in its nascent stage as compared to the one in India. Experts opined that the larger pool of English speaking law graduates had led to the growth of the industry in India.

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1] "Legal Outsourcing Pulls Western Talent to India," www.ndtv.com, August 4, 2010.
2] CPA Global is a leading legal process outsourcing provider and is the world's topmost intellectual property management specialist.
3] Dennis Barker, "Legal Process Outsourcing Becomes a Ripe Target but Nearshore Players are Slow to React," www. nearshoreamericas.com, June 22, 2010.
4] International Association of Outsourcing Professionals is a global, standard-setting organization that is an advocate for outsourcing profession.
5] Evalueserve is a global business research and analytics firm.
6] Kian Ganz, "India LPO Inc Headcounts to Triple as 15% of Work at US/UK Associate Level," www.legalyindia.com, May 6, 2010.

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