Cisco's Organizational Structure and its Collaborative Approach to Decision Making
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Case Code: HROB132 Case Length: 25 Pages Period: 2001-2010 Pub Date: 2010 Teaching Note: Not Available |
Price: Rs.400 Organization: Cisco Systems, Inc. Industry: Information Technology Countries: US; Global Themes: Organizational Structure, Organizational Design, Decision Making |
Abstract Case Intro 1 Case Intro 2 Excerpts
Complex Organizational Web for Effective Decision Making?
As a leader in switches, routers and other Internet technology, the US-based Cisco System, Inc. (Cisco) likened its business to that of a plumber, i.e., a plumber of the Internet.
However, in the first decade of the new millennium, the industry Cisco operated in had changed drastically with the fast pace of technological change and consolidation in the industry. The challenge before Cisco was how to change its business processes so as to cater to the changing market. According to John T. Chambers (Chambers), the Chairman and CEO of Cisco, "The future's about, how do you add intelligence to that plumbing? And how do you do it architecturally from a technology point of view, going from any device to any content over any combination of networks and data, voice, video? Sounds simple; really complex with security and predictability. But how do you change the business process?"...
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