Bumrungrad's Hospital 2000 Information System (Page 2)

Abstract

The case describes the implementation of the Hospital 2000 information system by the Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital. It describes in length the need for implementing an advanced hospital information system by Bumrungrad, the system implementation process and the system & network architecture. It also discusses the challenges faced while implementing Hospital 2000 IS and elaborates the benefits reaped by Bumrungrad after the successful implementation of the system.

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Bumrungrad also wanted the IS to enable foreign patients of different nationalities to receive necessary information in a language of their choice and be able to book appointments and accommodation online.It also wanted the IS to facilitate quicker treatment for its patients at clinics within the premises, and in the process, save the hospital's time and money in administering medical services. All these requirements prompted Bumrungrad to adopt Hospital 2000 IS, which completely transformed the way the hospital operations were managed.

BACKGROUND NOTE

Established in September 1980, Bumrungrad was originally a 200-bed facility. The initial investment was Thai Baht 90 mn. The hospital was jointly owned by the Bangkok Bank and the Sophonpanich family, one of Thailand's leading business families. In 1989, Bumrungrad went public and its shares were listed on the Thai Stock Exchange. Over the next decade, Bumrungrad adopted several innovative practices to emerge as the best privately managed hospital in Thailand. The significant increase in the number of domestic patients over the years led to a manifold increase in revenues.

In January 1997, Bumrungrad shifted to a new facility located at the centre of Bangkok. Constructed at an estimated cost of $110 mn ($60 mn raised through offshore loans), the 12-floor building had 554 beds and 21 operation theatres. The hospital was equipped with the most modern equipment and had 600 physicians, nearly half trained in the US, and drawn from different parts of the world. The physicians, however, were consultants and were not on the hospital rolls. ....

        Case Code   ITSY041
   Case Length    14 Pages
              Period    1998-2003
 Organization     Bumrungrad's Hospital
        Pub Date     2004
Teaching Note    Not Available
     Countries    Thailand
      Industry    Healthcare

Issues

The case is structured in a way as to enable the students to:

Understand the need for a leading private hospital to adopt an information system.

Get an insight into the kind of challenges which a hospital could face while implementing the system.

Develop an in-depth understanding on the implementation process of a corporate information system including data conversion, training and hardware & software implementation.

Appreciate the benefits of implementing an organization-wide corporate information system in a large hospital.

Bumrungrad Hospital, Information System, IT Project Implementation, Electronic Medical Record, IT in Healthcare, Benefits of IT and Picture Archive Communication Systems.

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.