District of Columbia: Harnessing the Power of Information and Communication Technology to Enable Good Governance
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
Washington DC, the capital of USA, is formally called The District of Columbia (DC). The Federal District has 86 government agencies with about 38,000 employees working in them. In the late 1990s, DC faced difficulties in maintaining complex information systems in its agencies and this in turn, affected its services.
7] The Chief Technology Officer (CTO) was responsible for making technology advancements and overseeing technology needs of the residents of the District. In May 2007, Adrain M.Fenty, Mayor of DC, appointed Vivek Kundra as the CTO of DC. In January 1999, the DC government established OCTO to develop information technology (IT) and telecommunications systems in the District.