Infosys' Knowledge Management Initiatives
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : ITSY055
Case Length : 14 Pages
Period : 1995-2006
Pub Date : 2006
Teaching Note : Not Available
Organization : Infosys Technologies
Industry : Information Technology and Related Services
Countries : India
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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In the Hall of Fame Contd...
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Infosys was one of the 21 winners; the others included Dell,
HP, Accenture, IBM, Microsoft and GE. Commenting on the winners, Rory Chase,
Managing Director of Teleos, which administers the MAKE program, said,
"The Global MAKE winners are effectively transforming enterprise knowledge into
wealth-creating ideas, products and solutions.
They are building portfolios of intellectual capital and intangible assets which
will enable them to out-perform their competitors in the future."4
Infosys institutionalized the best practices existing throughout the organization using KM.
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The company also
used KM to facilitate reuse of those best practices, assisting
the company face the challenges of a competitive business
environment.
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This helped the company deliver
higher quality, better employee productivity, greater
market awareness, faster time to market and increased
customer satisfaction. S. Gopalakrishnan, the COO of
Infosys said,
"At Infosys, knowledge management has helped us connect
people, bring together geographically dispersed
workgroups, and create an enduring culture of sharing
and caring.
It has also provided us a platform for creative and
collaborative problem solving, and the means for
creating a symbiotic relationship between the individual
and organizational objectives for development."5... |
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