Knowledge Management Practices at Toyota Motors
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
Toyota was set up in 1897, when Sakichi Toyoda (Sakichi) diversified into the handloom machinery business from his family's traditional business of carpentry. He founded Toyoda Automatic Loom Works (TALW) in 1926 for manufacturing automatic looms...
Delivering Value to the Customer
In 2003, Toyota retained its position as the largest seller of a luxury car model (Lexus) in the US, for the fourth year in a row, beating BMW, Mercedes, Cadillac and Acura. Auto-analysts said it overturned the commonly-held assumption that a luxury brand would need decades to establish itself...
Exhibit I: Key Knowledge Performance Dimensions - The Make Study
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