The e - Seva Project - Providing G2C Services in Andhra Pradesh (India) (Page 2)

Abstract

The case discusses eSeva (Electronic Service), an e-government project initiated by the state government of Andhra Pradesh (GoAP) in India. The eSeva project aimed at integrating and offering a wide range of government to citizen (G2C) services at a single location. The case highlights the objectives of the eSeva project. It provides detailed information on the implementation of the project, its IT architecture, and the hardware and software used. The case describes the G2C services offered by the GoAP and the benefits reaped by the citizens and the GoAP after the implementation of the project.

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BACKGROUND NOTE

Major developments in information technology (IT) at the end of the 20th century had transformed the lives of citizens in India. Improvements in telecommunication infrastructure in the country had led to a significant increase in the use of the Internet, particularly among urban citizens. Several banks mainly those in the private sector had launched Internet banking services, enabling citizens to view information and conduct banking transactions online.

In 1999, N Chandrababu Naidu (Naidu), the chief minister of AP, laid down the vision for AP, known as Vision 2020 (Refer Exhibit I). This vision included a mission statement for IT and e-governance: "Our vision of AP is a state where poverty is totally eradicated, where every man, woman and child has access to not just the basic minimum needs, but to all the opportunities to lead a happy and fulfilling life, a knowledge and learning society built on the values of hard work, honesty, discipline and a collective sense of purpose."

Vision 2020 also introduced new e-government projects, clearly articulated a time-bound plan for the implementation of these projects, and accelerated the pace of e-government projects already undertaken by the GoAP. ...

        Case Code   ITSY027
   Case Length    18 Pages
              Period    1999 - 2003
 Organization     AP Government
        Pub Date     2003
Teaching Note    Not Available
     Countries    India
      Industry    Information Technology

Issues

• Identify the relevant areas in which e-government initiatives can be helpful in a large state of a developing country.

eSeva, Electronic Service, e-government, project, state government, Andhra Pradesh, GoAP, integrating, government to citizen, G2C, single location, objectives, IT architecture, hardware, software.

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.