Crisis Management at Toyota
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Failure in Crisis Management? Contd...
As per US federal law, automakers were required to disclose defects within five business days. However, Toyota refuted the allegations that it had violated safety regulations and maintained that it had agreed to pay the fine in order to avoid a dispute.
Toyota, an iconic car maker, was founded in 1937. Its business segments mainly included automotive operations and financial services operations. It was also involved in other business operations.4
3] Jeremy Cato, "Crisis Management Not Toyota's
Strong Suit," www.theglobeandmail.com, February 25, 2010.
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