FedEx: The Supply Chain Management Solutions Provider
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Case Details:
Case Code : OPER029
Case Length : 17 Pages
Period : 1971 - 2003
Organization : FedEx
Pub Date : 2004
Teaching Note : Not Available
Countries : USA
Industry : Logistics
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Infrastructure Facilities
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In order to offer a large portfolio of supply chain services to its customers,
FedEx equipped its network of group companies with the most modern and
technologically advanced infrastructure facilities. The company employed the
latest and most sophisticated package tracking, billing and communication
systems. By the fiscal year 2002-03, FedEx was delivering 3.3 million packages
from 211 countries each day through its fleet of around 643 aircrafts and 48,000
vehicles and trailers.
Across its worldwide network, FedEx operated city stations and employed customer
service agents, cargo handlers and couriers who picked up and delivered
shipments in the stations' service areas...
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In some cities, FedEx operated World Service Centers, which were staffed
storefront facilities located in high-traffic, high-density areas. Unmanned
Drop Boxes (40,000 in US) provided customers the opportunity to drop
packages in office buildings, shopping centers, post office, industrial
parks and other strategic locations. FedEx also forged alliances with
retailers to extend this customer convenience network to drop-off sites in
retail stores. The Authorized Ship Centers enabled customers to drop off
their shipments, purchase FedEx's services and receive services such as
personalized packaging assistance. In international regions, where low
package traffic made FedEx direct presence less economical, Global Service
Participants were selected to complete deliveries and to pick up packages...
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The Supply Chain Management Services
FedEx offered a wide range of supply chain management services to its
customers. This included general services such as order fulfillment and
transportation and unique ones such as customs clearance and returns
management program.
FedEx customized its supply chain services according to the requirements
of corporate customers as well as the industry in which its customers
operated. |
According to David Cunningham, FedEx's Regional Vice
President South Pacific, "Customizing is absolutely essential because a solution
that works for one company may not necessarily work for another. Each company
has different products and different markets they do business with."...
Excerpts Contd...>>
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