IBS Center for Management Research. ,The chapter discusses about Grievance handling,grievances,which arise out of the day to day working relations in an organization,it also discusses about the effective ways of minimizing and eliminating the source of an employee's grievance by having an open door policy,which facilitates upward communication in the organization in the organization,It also discusses about national commission on Labor,which suggested a model grievance procedure,It concludes with a discussion on conflicts and methods for achieving reconciliation of conflict such as win-lose,withdrawal,retreat from argument,smoothing,playing down the difference,arbitration,mediation,compromise and problem solving">
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Chapter 14 : Grievance Handling
Concept of Grievance, Causes of Grievance, Need for a Grievance Redressal
Procedure, Effective Grievance Redressal, Steps in a Grievance Redressal
Procedure, Grievance Redressal Procedure in Unionized Organizations,
Legislative Aspects of the Grievance Redressal Procedure in India, Conflict
A grievance is a sign of an employee's discontentment with his job or his
relationship with his colleagues. Grievances generally arise out of the
day-to-day working relations in an organization. An employee or a trade
union protests against an act or policy of the management that they consider
as violating employee's rights.
One of the effective ways of minimizing and eliminating the source of an
employee's grievance is by having an ‘open door policy'. An ‘open door
policy'facilitates upward communication in the organization where employees
can walk into a superiors'cabin at any time and express their grievances.
The National Commission on Labor suggested a Model Grievance Procedure,
which lays down the sequence of steps to be taken whenever a grievance is
Conflict occurs when two or more people or parties perceive an
incompatibility in their goals or expectations. There are seven methods for
achieving reconciliation of conflict. These methods are win-lose, withdrawal
and retreat from argument, smoothing and playing down the difference,
arbitration, mediation, compromise and problem solving. Of all these methods
‘problem-solving'method is most likely to bring about a win-win situation.
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