Call Center Operations in Insurance

            
 
Case Studies | Case Study in Business, Management, Operations, Strategy, Case Study

ICMR HOME | Case Studies Collection

Case Details:

Case Code : INS004
Case Length : 04 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

To download Call Center Operations in Insurance case study (Case Code: INS004) click on the button below, and select the case from the list of available cases:

Insurance Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

Price:

For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Shipping & Handling Charges extra

» Insurance Case Studies
» Case Studies Collection
» ICMR HOME
» Short Cases Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies
» Case Studies by Area
» Case Studies by Industry
» Case Studies by Company


Custom Search




Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



Chat with us

Strategic Management Formulation, Implementation, & Control, 12e

Please leave your feedback

Leave Your Feedback

ICMR India ICMR India ICMR India ICMR India RSS Feed

<< Previous

The two wheeler motor insurance market in India is increasing at a rapid pace due to the dramatic rise in two wheeler sales and the entry of private insurance players.

Trust Insurance Ltd. has recently entered the Indian insurance market after liberalization in the general insurance sector. Trust Insurance belongs to the Trust Services Group, which is involved in a variety of businesses and has a well established network throughout the country. Trust Finance and Trust Insurance are the two important revenue sources for the group.

Insurance Case Studies | Case Study in Management, Operations, Strategies, Insurance Case Studies, Case Studies

Trust Insurance is primarily focusing on motor insurance. One of the main reasons for Trust Insurance's success is its call center, which takes care of all customer transactions and processes related to direct sales. Apart from direct sales transactions, the call center issues reminders pertaining to policy renewals and is also involved in other aspects of customer service. With more and more players entering the fray, there is intense competition between the players to capture a greater share of the market. Though the insurance company has built the reputation of being a leading player in the field, the management of Trust Insurance is concerned about the recent developments regarding customer quality standards...



 

Case Studies Links:- Case Studies, Short Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Textbooks, Work Books, Case Study Volumes.