Changing Trends in Retailing and FMCG Industry in India

 
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Case Details:

Report Code : BREP011
Report Length : 23 Pages
Period : 1995 - 2004
Organization : -
Pub Date : 2004
Teaching Note : Not Available
Countries : India
Industry : Retailing and FMCG

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"As consumer behavior and lifestyles changed, people no longer buy the way they used to. Simply increasing ‘width'and ‘depth'of coverage no longer seems to produce the magical results it once used to."

- 'Marketing that Works,' BusinessLine, April 2003.

Retail & FMCG Industry

By the turn of the 20th century, the face of the Indian retailing industry had changed significantly. The retailing industry, which, until the early 1990s, was dominated by the unorganized sector, witnessed a rapid growth in the organized sector with the entry of corporate groups such as Tata, RPG, ITC and Bennett Coleman & Company into the retailing market.

With the liberalization and growth of the Indian economy since the early 1990s, the Indian customer witnessed an increasing exposure to new domestic and foreign products through different media, such as television and the Internet.

Apart from this, social changes such as increase in the number of nuclear families and the growing number of working couples resulting in increased spending power also contributed to the increase in the Indian consumers'personal consumption.

These changes had a positive impact, leading to the rapid growth in the retailing industry. Increased availability of retail space, rapid urbanization, and qualified manpower also boosted the growth of the organized retailing sector. Food retailing was a key area that saw some action at the national level, with players like Foodworld and Subhiksha, establishing stores all over India. While supermarket and departmental chains replaced traditional grocery and general store formats, introduction of fast foods (McDonalds), packaged foods (MTR, Namma MTR), vending machines    and specialty beverage parlors (Nescafe, Tata Tea, Café Coffee and Barista) brought about significant changes in the eating habits of Indian consumers.

However, it was the non-food sector that saw tremendous action, with the introduction of new product segments. These segments mainly comprised lifestyle/apparel/ fashion/accessories (eg. Shoppers Stop, Westside, Lifestyle, Pantaloons, Reebok), books/music (Landmark and Crosswords), drugs and pharmacy and beauty (Health & Glow, CavinKare and Shahnaz Husain)...

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