McDonald's Success Story in Brazil

McDonald's Success Story in Brazil
Case Code: BSTR408
Case Length: 14 Pages
Period: 1979-2011
Pub Date: 2012
Teaching Note: Not Available		 Price: Rs.400
Organization: McDonald's Corporation
Industry: Fast Food
Countries: Brazil
Themes: Localization, International Marketing, Emerging Markets
McDonald's Success Story in Brazil
Abstract Case Intro 1 Case Intro 2 Excerpts

Abstract

The case focuses on the strategies adopted by the world's leading fast food restaurant chain, McDonald's Corporation (McDonald's) in Brazil. McDonald's entered Brazil in 1979 in a joint venture (JV) with Rio de Janeiro entrepreneur, Peter Rodenbeck.

In 1981, the company opened another restaurant in Sao Paulo in a JV with a businessman, Gregory James Ryan (Ryan). In 1995, both Rodenbeck and Ryan sold their shares to McDonald's and the JVs were merged to form a single entity, McDonald's Brazil. From then on, McDonald's Brazil operated as a wholly-owned subsidiary of the parent company, McDonald's.

Since then, McDonald's had been expanding steadily in Brazil by providing quality, service, and value to its customers. In August 2007, it entered into a 20-year master franchise agreement (MFA) with Arcos. Under the MFA, Arcos operated all of McDonald's-branded restaurants in Latin America and the Caribbean. The case details the various strategies adopted by McDonald's in Brazil including its localization and marketing strategies.

The case concludes by identifying the challenges faced by McDonald's in Brazil. One of the major criticisms it faced was from its franchisees in Brazil. The franchisees alleged that the rapid expansion of McDonald's and new restaurants coming up in the vicinity of the old ones cut into their sales. McDonald's Brazil was also charged with exploitation of its workers at the workplace. It was alleged that workers were asked to be available at the food chain constantly without adequate remuneration. McDonald's Brazil was also criticized for releasing advertisements targeting children.

Despite McDonald's Brazil facing several challenges, industry observers pointed out that going forward, the fast food chain had tremendous potential to tap in Brazil since the country was touted to be the fastest growing consumer market in the world.

Issues

  • Examine some of McDonald's efforts to localize its offerings in Brazil
  • Understand McDonald's marketing strategies in Brazil
  • Examine how McDonald's tackled competition from leading brands and continued to be the undisputed leader in the quick service restaurant chain industry in Brazil
  • Understand the issues and challenges faced by McDonald's Brazil
  • Explore future strategies that McDonald's Brazil can adopt

Contents

Keywords

McDonald's Brazil, Arcos, marketing strategies, localization, store layout, promotional campaigns, brand recognition, franchisee, franchising, master franchise agreement, joint venture, wholly owned subsidiary, fast food market, Quick Service Restaurant industry, Habib's, Bob's, Latin America, Caribbean

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