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Corporate Culture at WestJet
BEST COMPANY IN CANADA
In May 2014, Canada-based WestJet Airlines Ltd. (WestJet) won the prestigious Randstand Award and was chosen ‘Canada’s Most Attractive Employer’ for the third year in a row. WestJet was selected from among 150 companies by more than 8,000 people in search of employment opportunities. The airline was rated high for its work environment, strong management, interesting work, and training. According to Tom Turpin, President, Randstand Canada, “This award is truly the people’s choice award and to take home the title as Canada’s most attractive employer for three back-to-back years means they have created a very strong image and Canadians want to be part of that distinct culture. |
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WestJet, incorporated in 1996, was founded on a distinct corporate culture which considered people highly important to provide customers with a good experience. The founders wanted to develop a company with a culture of participation and commitment, where employees were friendly and caring in order to provide customers with a great flying experience. They were of the view that culture was one element of an organization that could not be duplicated and that it was a way of differentiating WestJet from the competitors. They insisted on developing a non-hierarchical structure with every employee being a shareholder in the company. The highly empowered employees were free to take any decision that would help provide customers with the best service...
