ERP Implementation Failure at HP

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : ITSY045 For delivery in electronic format: Rs. 500;
For delivery through courier (within India): Rs. 500 + Rs. 25 for Shipping & Handling Charges


Case Length : 16 Pages
Period : 1998 - 2005
Pub Date : 2005
Teaching Note : Not Available
Organization : Hewlett Packard, HP
Industry : Information Technology, Hardware
Countries : United States


The case gives a detailed account of the failure of an ERP migration project at the US-based HP, a leading computer hardware and information technology company. The case traces the history of ERP implementations at HP and presents the rationale behind the decision to migrate to a centralized ERP system. It details the circumstances that led to the ERP migration failure and also examines the damage control efforts made by the company. The case highlights the barriers to successful ERP migrations including project management issues, poor contingency planning and cultural issues. Finally, the case explores whether there are chances of re-occurrence of such failures within the company.

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Understand the rationale for implementing ERP software.

Study and analyze the problems faced in an ERP migration project.

Examine the reasons for ERP rollout failures.

Analyze the role of cultural issues in ERP implementation.

Critically examine the strategic impact of ERP implementation failures.


  Page No.
Introduction 1
Background Note 2
The ERP Implementation 4
ERP Migration Failure 5
The Impact 6
The Learning 7
Exhibits 7


Hewlett-Packard Enterprise Resource Planning ERP Migration Failure Adaptive Enterprise Centralized ERP System

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