Knowledge Management Initiatives at IBM

Abstract:

The next stage in the evolution of KM at IBM was Communities of Practice, which were self organized communities, through which employees with similar job functions and interests came together. IBM used several tools like K Portal, ICM AssetWeb, On Demand Workplace, Blue Pages, Collaboration Forums, to capture, share and manage knowledge. The case concludes by examining the challenges IBM faced in its KM journey.

Issues:

» Understand the importance of knowledge management in enhancing the competence of an organization.

» Study the tools and techniques used by IBM to capture and disseminate knowledge.

» Examine the role played by the top management to develop a knowledge management framework in an organization.

» Evaluate the ways in which reuse of knowledge can be encouraged in an organization.

Contents:

Keywords:

IBM, Knowledge management, Learning organization, Information sharing, Wikis, Intellectual Capital Management program, Communities of Practice, K Portal, ICM AssetWeb, On Demand Workplace, Blue Pages, Collaboration Forums, Knowledge networks, Knowledge Café, Knowledge Cockpit, Competency network, Innovation jam, ThinkPlace, Blogs

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