Knowledge Management Initiatives at IBM
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
The next stage in the evolution of KM at IBM was Communities of Practice, which were self organized communities, through which employees with similar job functions and interests came together. IBM used several tools like K Portal, ICM AssetWeb, On Demand Workplace, Blue Pages, Collaboration Forums, to capture, share and manage knowledge. The case concludes by examining the challenges IBM faced in its KM journey.
» Understand the importance of knowledge management in enhancing the competence
of an organization.
IBM, Knowledge management, Learning organization, Information sharing, Wikis, Intellectual Capital Management program, Communities of Practice, K Portal, ICM AssetWeb, On Demand Workplace, Blue Pages, Collaboration Forums, Knowledge networks, Knowledge Café, Knowledge Cockpit, Competency network, Innovation jam, ThinkPlace, Blogs
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