Call Center Operations in Insurance

  
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To download Call Center Operations in Insurance case study (Case Code: INS004) click on the button below, and select the case from the list of available cases:



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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:

Price:
Case Code : INS004 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges

Themes

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Case Length : 04 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

Abstract:

The case examines the issues involved in the delivery of an insurance service and the procedures and patterns of delivery. It focuses on the activities that need to be performed for efficient production and delivery of a service. The case also discusses various issues related to technology based services. In particular, the case focuses on the use of technology by insurance companies to enhance customer service

Issues:

» Understand the significance of process management in the production and delivery of a service in an insurance organization

» Understand the problems associated with the use of technology in providing service

Keywords:

Issues, delivery, insurance service, procedures, activities, performed, efficient production, delivery of a service, technology based services, technology, customer service

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