Employee Involvement Total Quality Management in Insurance Companies

  
Case Studies | Case Study in Business, Management

ICMR HOME | Case Studies Collection

To download Employee Involvement Total Quality Management in Insurance Companies case study (Case Code: INS026) click on the button below, and select the case from the list of available cases:



Current Exchange Rates
INR 100.00 = USD ($),
                 = GBP (£),
                 = EURO (€)
Currency data courtesy coinmill.com
INR is INDIAN RUPEES (Rs.)

» Insurance Case Studies
» Case Studies Collection
» ICMR HOME
» Mini Cases Studies
» Micro Cases Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies


Google
Webicmrindia.org
My status


Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

To Purchase IBSAT 2008 Bulletin & Application Form
Click Here

Case Details:

Price:
Case Code : INS026 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges

Themes

-
Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

Abstract:

The case focuses on the need for conveying the objectives of a Total Quality Management (TQM) program to employees to ensure its success. It discusses various reasons for employee resistance to change and throws light on the conflict that arises between employees and the organization when employees are not convinced of the objectives of the TQM program. The case examines the way in which change can be managed effectively and also discusses the role of a leader in the successful implementation of TQM

Issues:

» Understand the need for Total Quality Management (TQM) in insurance organizations

» Discuss the role of a leader in making TQM a success in an organization

Keywords:

Conveying, objectives, Total Quality Management, TQM, employees, ensure, success, reasons, employee, resistance, change, conflict, employees, organization, managed effectively

Employee Involvement Total Quality Management in Insurance Companies - Next Page>>

 

Case Studies Links:- Case Studies, Mini Case Studies, Micro Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Text Books, Work Books, Case Study Volumes.