Call Centers and Customer Relationship Management in Insurance Organizations

  
Case Studies | Case Study in Business, Management

ICMR HOME | ICMR Case Collection

To download Call Centers and Customer Relationship Management in Insurance Organizations case study (Case Code: INS041) click on the button below, and select the case from the list of available cases:



Current Exchange Rates
INR 100.00 = USD ($),
                 = GBP (£),
                 = EURO (€)
Currency data courtesy coinmill.com
INR is INDIAN RUPEES (Rs.)

» Insurance Case Studies
» ICMR Case Study Collection
» ICMR HOME
» Mini Cases Studies
» Micro Cases Studies
» View Detailed Pricing Info
» How To Order This Case
» Business Case Studies


Google
Webicmrindia.org
My status


Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Register for the IBSAT 2008 Bulletin & Application Form
Click Here

Case Details:

Price:
Case Code : INS041 For delivery in electronic format: Rs. 100;
For delivery through courier (within India): Rs. 100 + Rs. 25 for Shipping & Handling Charges

Themes

-
Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

Abstract:

The case focuses on improving customer relationships in insurance organizations.

It discusses the role of call centers in improving customer relationships in insurance organizations and examines the way in which these organizations can improve the functional performance of call centers. The case also discusses the role of technology in managing call center operations.

Issues:

» Understand the role of Customer Relationship Management in the competitive business environment

» Understand the process of call center operations

Keywords:

Improving, customer relationships, call centers, organizations, functional performance, managing, call center, operations

Call Centers and Customer Relationship Management in Insurance Organizations - Next Page>>

 

Case Studies Links:- Case Studies, Mini Case Studies, Micro Case Studies, Simplified Case Studies.

Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.

Business Reports Link:- Business Reports.

Books:- Text Books, Work Books, Case Volumes.