Customer Service and Organization Structure in the Insurance Industry
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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» Understand the need to improve customer relations
Possible reasons, customer dissatisfaction, insurance industry, insurance organizations, level of customer service, changing expectations, demands, customers, insurance products, services, achieve, departments
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