Customer Service at L.L.Bean
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According to NRF Foundation VP Kathy Mance, "Retailers this
past year had the extra challenge of offering their customers great service
amidst turbulent economic conditions. Any company who secured a spot on the list
this year should be commended for stellar customer service and continued level
7] "LL Bean Again Number One for Customer Service," www.marketingcharts.com, January 14, 2009.
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