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Case Code: BSTR608
Case Length: 14 Pages
Period: 2006-2019
Pub Date: 2020
Teaching Note: Available
Price: Rs.400
Organization : JPMorgan Chase & Co.
Industry :Banking
Countries : United States
Themes: Digital Strategy/Digital Ecosystem Technology Strategy/Growth Strategy
Case Studies  
Business Strategy
Marketing
Finance
Human Resource Management
Technology
Operations
Economics
Leadership & Entrepreneurship

JPMorgan Chase & Co.- Creating a Next-Gen Banking Experience Powered by Digital Technology

The case won the 2019 EFMD Case Writing Awards in ‘Finance and Banking’ category.
 
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INTRODUCTION

 
In early 2019, the career website of JPMorgan Chase & Co. (JPMC), the largest bank in the US and the third largest in the world , had 2102 open Technology jobs (27%), the highest among all the categories, followed by openings in core banking areas such as Branch Banking (1496, 19%), Relationship Management (857, 11%), and Accounting/ Finance/ Audit/ Risk (731, 9%) (Refer to Exhibit I for details of open positions in all categories). The fact that the number of openings for technologists was the highest was no surprise, given the bank’s relentless focus on technology over the years. In 2018, the bank had a team of 50,000 technologists worldwide (around two-third of them software engineers), which it claimed was more than the number of technologists Facebook and Twitter together employed. ..

 

 
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