An industry note: The Domestic Market Segment of the Business Process Outsourcing (BPO) Industry in India

            
 
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Case Details:

Report Code : BREP051
Report Length : 29 Pages
Period : 2002 - 2009
Organization : IBM Daksh, Mphasis BPO, HTMT Global, Aegis BPO, Firstsource Solutions, Sparsh BPO, Serco BPO, Infosys BPO, Genpact, Wipro BPO
Pub Date : 2009
Teaching Note : Not Available
Countries : India
Industry : Computers, IT and ITeS

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Contents

Executive Summary

 1

Introduction

 3

Background: The BPO Industry in India

 3

The Domestic BPO Market In India – An Overview

 5

             Captive and Third Party Bpos in The Domestic BPO Market

 6

Industry Verticals

 12

The Telecom Vertical

 12

The Government Vertical

 13

Cost Structure of Domestic BPO Companies

 15

             Benefits for Export BPOs in Entering The Domestic BPO Market

 15

Challenges for The Growth of The Domestic BPO Market

 16

Conclusion

 16

References and Suggested Readings

 24

 

 



 

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