This case is about the performance appraisal process at Larsen & Toubro Construction. L&T Construction was India's largest construction organization and also ranked among the world's top 30 contractors. The case describes the appraisal process and recounts the predicament faced by an intern, Sheel, who was given an assignment to propose improvements in the new performance appraisal system. Armed with the information she had collected about the ongoing and the previous performance appraisal process, Sheel was required to identify areas for improvement and also propose changes to the performance appraisal process that would overcome concerns, if any, with the current system.
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The case is structured to achieve the following teaching objectives:
To understand the significance of a performance appraisal process and how to put in place an effective performance appraisal system.
To study and evaluate the performance appraisal process at L&T Construction.
To explore ways in which the performance appraisal process could be improved.