Change Management @ ICICI
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
ICICI was established by the Government of India in 1955 as a public limited company to promote industrial development in India. The major institutional shareholders were the Unit Trust of India (UTI), the Life Insurance Corporation of India (LIC) and the General Insurance Corporation of India (GIC) and its subsidiaries...
Change Challenges - Part I
It was amidst this newfound independent status that Kamath, who had been away from ICICI for eight years working abroad , returned to the helm. At this point of time, ICICI had limited expertise, with its key activity being the disbursement of eight-year loans to big clients like Reliance Industries and Telco through its nine zonal offices. In effect, the company had one basic product, and a customer orientation, which was largely regional in nature...
Change Challenges - Part II
ICICI had to face change resistance once again in December 2000, when ICICI Bank was merged with Bank of Madura (BoM) .
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