Racial Discrimination at FedEx

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Case Details:

Case Code : HROB074
Case Length : 16 Pages
Period : -
Pub. Date : 2005
Teaching Note :Not Available
Organization : -
Industry : -
Countries : -

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Excerpts Contd...

Allegations of Racial Discrimination Against Fedex Contd...

Ted Maines Vs FedEx
Ted Maines (Maines), a white male employee joined the FedEx Express customer call center as a telephone operator in the 1980s. Later he became the Senior Manager of the Customer Account Service Department in Orlando, Florida.

In 2001, Maines wanted to promote two employees belonging to the African-American and Hispanic communities respectively. Both the employees had worked with FedEx Express for many years. The vice president ignored Maines and gave promotion to a white female employee, who did not have the required experience with FedEx. Maines complained about this to the company's legal department in February 2001...

Human Resource and Organization Behavior | Case Study in Management, Operations, Strategies, Human Resource and Organization Behavior, Case Studies

Derosher E. Price Vs FedEx
Derosher E. Price (Price), a black male employee joined FedEx in 1984. He started his career as a courier, and then moved up the ladder as security officer, operations manager, and senior security specialist.

In 1996, the company began inviting applicants from within, for the post of Zone Manager in Atlanta. The company posted the advertisement 4 times starting from December 1996...

Satchell Vs FedEx
In 2005, some African-American and the Latino employees filed a case against FedEx. It was primarily based on the November 12, 2003 filing in the US District Court in San Francisco, California, by FedEx's former and current employees against the company's racial discrimination. Derrick Satchell (Satchell), Kalini Boykin (Boykin), Valerie Brown, Rick Gonzales, Cynthia Guerrero, Rachel Hutchins, Tyrone Merritt, Kelvin Smith SR, and Ken Stevenson were the lead plaintiffs in the case filed in 2003 (Refer Exhibit V for details of Plaintiffs)...

The Fedex Side of the Story

FedEx denied the allegations made against it by the minority employees. The company provided statistical evidence to defend itself against the allegations. The evidence showed that the minorities in the company received higher appraisals and higher compensation than whites in many jobs. FedEx stated that its policies prohibited any kind of intimidation or retribution for any reports of misconduct by others made in good faith. In the Tisdale case, a FedEx's spokeswoman said, "We strongly believe that FedEx has a diverse work force. We do not tolerate discrimination."...


Exhibit I: US Federal Law Regarding Discrimination
Exhibit II: Awards & Recognition
Exhibit III: Operating Companies of Fedex
Exhibit IV: Fedex's Code of Business Conduct & Ethics
Exhibit V: Details of the Lead Plaintiffs in the 2005 Case


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