ERP Implementation at BPCL
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Case Details:
Case Code : ITSY005
Case Length : 09 Pages
Period : 1991-2001
Pub Date : 2002
Teaching Note : Available
Organization : BPCL
Industry : Petroleum
Countries : India
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
IT Intiatives at BPCL
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BPCL divided its IT initiatives into a three-pronged
strategy, wherein it planned to create a communication network within the
organization; to create a basic information network for the entire corporation
and to process transactions with customers all over the country.
The strategy
was devised after the company divided the organization into six SBUs and
conducted a detailed evaluation of the company as a whole.
The organization was
restructured to help focus on specific customer segments and address their
individual needs. |
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For this, BPCL needed a system for speedy and effective communication. The
company's senior management realized that unless the procedures were
streamlined and communication improved, faster decision-making would be very
difficult...
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Reaping the Benefits of ERP
SAP R/3 helped BPCL to successfully launch its e-biz
initiatives, the first of which was to allow I&C customers to track the
status of their orders online. This not only allowed the company to
retain existing customers, but also helped in attracting new customers.
According to company sources, BPCL's biggest advantage from the ERP
implementation was regarding the management of inventory. Before ERP
implementation, the company's practice of monthly inventory reviews
frequently led to time lag in processing orders... |
Exhibits
Exhibit I: SAP R/3's Application Modules
Exhibit II: The Indian ERP Story
Exhibit III: Ratio of SMEs to Large Organizations adopting ERP
Exhibit IV: Comparison between ERP & ERP II
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