Knowledge Management @Tata Steel
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : ITSY036
Case Length : 12 Pages
Period : 1990 - 2004
Pub Date : 2004
Teaching Note : Available
Organization : Tata
Industry : Steel
Countries : India
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Background Note
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Tata Steel was established in 1907 by J N Tata at Jamshedpur in Bihar, India. The company commenced production in 1911 with a capacity of 0.1mn tonne of mild steel.
By 1958, its capacity had increased to 2 mn tonnes. Over the years, Tata Steel acquired several companies. In 1973, it took over some flux mines and collieries near Jharia, West Bokaro.
In 1983, it acquired the Indian Tube Co. Ltd., a manufacturer of seamless and welded tubes. In 1991, it acquired the ferro-chrome unit of OMC Alloys Ltd. near Bamnipal in Orissa...
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KM Initiatives at Tata Steel
The KM program at Tata Steel was started in
1999. The aim of the program was to tap the abundant knowledge
base in the form of tacit knowledge and explicit knowledge that
was lying unused, and make it available for use across the
company...
Revamped Strategy
Though Tata Steel did make a good beginning in KM, there were some
problems which were not addressed (Refer Exhibit V for factors
required for successful KM implementation). Connectivity was still
poor and access technology was not standardized...
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Benefits Reaped from KM
Generally, any KM implementation has
two sets of benefits (Refer figure II). First, it
reduces the cost of production and consequently
increases the revenue, and second, it leads to
utilization of existing knowledge and creation of new
knowledge...
Future of KM at Tata Steel
In the future, Tata Steel plans to link e-learning with the KM repository and KM communities, devise an intellectual capital index, network with retired employees, and develop employee skills for better externalization of knowledge and integration with the customer's knowledge... |
Exhibits
Exhibit I: Tata Steel Product Categories
Exhibit II: Tata Steel's Modernization Program
Exhibit III: Performance Ethic Program
Exhibit IV: Phases of KM @Tata Steel
Exhibit V: Factors Required For Successful KM Implementation
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