Knowledge Management @Tata Steel

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Case Details:

Case Code : ITSY036
Case Length : 12 Pages
Period : 1990 - 2004
Pub Date : 2004
Teaching Note : Available
Organization : Tata
Industry : Steel
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"We recognize and endorse the importance of knowledge as a source of innovation and competitive advantage. We wish to leverage all our associations within and outside the Company to harness the ideas and provide the means for exchanging and growing knowledge."

- Tata Steel Annual Report, 2002-03¹.

"I am proud that Tata Steel is recognized for its knowledge creating and sharing character and I congratulate all the employees of Tata Steel. This award, however, is only a milestone and must not be mistaken for our destination. We need to make knowledge the primary source of our distinction in an industry where technology is increasingly becoming a commodity."

- B. Muthuraman, managing director, Tata Steel, responding to the news of Tata Steel being named as one of Asia's Most Admired Knowledge Enterprises, in 2003².

Asia's Most Admired Knowledge Enterprise

In 2003, Tata Steel was chosen as one of Asia's Most Admired Knowledge Enterprises (MAKE)³. It was the only company in the manufacturing sector in India and the only steel company in the world to receive this award.

The award was in specific recognition of Tata Steel's knowledge management (KM) initiatives, which were started in late 1990s.

Tata Steel was the only manufacturing company in India to have implemented KM. Tata Steel's management expected KM to play a key role in establishing intellectual assets, rather than physical assets, as the growth driver of the company.

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Knowledge Management @Tata Steel - Next Page>>

1] www.tatasteel.com

2] www.tatasteel.com

3] Every year, two British organizations, Teleos and the KNOW Network, choose companies for their 'Most Admired Knowledge Enterprise' (MAKE) awards. Teleos is an independent company which conducts research on knowledge management, while the KNOW network is a virtual global community of organizations dedicated to networking, benchmarking and sharing of best knowledge practices.

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