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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
Though Michigan.gov was praised for the benefits it brought to users and the government, a few criticized its inability to provide adequate access to all services to every citizen. They alleged that the portal had created a 'digital divide' among users. Only those who had access to computers could avail of the portal's services, while it was of not of much help to those who had no such access...
Exhibit I: Evaluation Criteria for 'Digital
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