The eCitizen Portal - Integrating Government Services Online in Singapore
ICMR HOME | Case Studies Collection
For delivery in electronic format: Rs. 400;
For delivery through courier (within India): Rs. 400 + Rs. 25 for Shipping & Handling Charges
» IT & Systems Case Studies Collection
» IT and Systems Short Case Studies
» View Detailed Pricing Info
» How to Order this Case
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
Singapore started its journey of e-governance in 1980 with the formulation of a 5-year National Computerization Plan (NCP - 1980-1985) by the Committee for National Computerization (CNC)...
The eCitizen Portal
The eCitizen portal was established as a pilot project in 1997. Owned by the Ministry of Finance (MoF) and managed by the Info-Communications Development Authority (IDA), the eCitizen portal aimed at revolutionizing the way citizens interacted with government agencies...
The Challenges Faced and Measures Taken
Reaping the Benefits
The eCitizen portal provided several benefits to the government as well as citizens...
Exhibit I: Criteria for Stockholm Challenge Award
Case Studies Links:-
Short Case Studies,
Simplified Case Studies.
Other Case Studies:- Multimedia Case Studies, Cases in Other Languages.
Business Reports Link:- Business Reports.
Books:- Textbooks, Work Books, Case Study Volumes.
|Business Environment||Business Ethics||Business Reports||Business Strategy|
|Corporate Governance||Economics||Enterprise Risk Management||Finance|
|HRM||Innovation||Insurance||IT and Systems|
|Leadership and Entrepreneurship||Marketing||Miscellaneous||Operations|
|Project Management||Short Case Studies||Cases in other Languages||Free Case Studies|