The eCitizen Portal - Integrating Government Services Online in Singapore
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
"If the world is a network and you need to plug in at the most convenient point, where the bandwidth is greatest, it would be Singapore. We are your most convenient plug-in point in Southeast Asia."
- George Yeo, Trade and Industry Minister, Singapore.1
It revolutionized the manner in which government-to-citizen (G2C) and government-to-business (G2B) interaction took place. Citizens simply had to enter their user ID and password on the portal to access the services of various government agencies. The portal eliminated the need to log onto several websites to access the services of different government departments. Explaining the features of the portal, Panneer Selvan, Head (Managing for Excellence), Ministry of Finance, said, "e-Government enables us to deliver public services with a convenience, speed and accessibility never possible before.
According to a report titled "Singapore: Asia's Plug-in point," posted on
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