Change Programs and their Implementation

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Case Details:

Case Code : INS022
Case Length : 03 Pages
Period : 2003
Pub Date : 2003
Teaching Note : Available
Organization : Varied
Industry : Insurance
Countries : India

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Frederick Dailey, the chairman of Acme Insurance Company, was a worried man as the senior management of the company was not able to convince its general agents and field representatives to adopt the new scalable model with advanced technology rollouts.

He believed that it would be difficult to gain a competitive advantage over its competitors without adopting the new technological solutions.

In the past, the company had tried to provide technology solutions but they did not bring expected business results.

Therefore, the agents and field representatives weren't too optimistic about the technology implementation.

All attempts made by the top management to persuade the company's employees (agents and field representatives) to accept the new technology were futile as the agents and representatives refused to budge. The top management of the company, therefore, approached Connel Consultancy Services to resolve the issue...

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.