Creating an Inclusive Workplace: Initiatives for Neurodiverse Individuals at Amazon India
| Case Code: HROB276 Case Length: 8 Pages Period: 2011-2024 Pub Date: 2025 Teaching Note: Available |
Price: Rs.300 Organization: Amazon India Industry: e-commerce Countries: India Themes: Diversity and Inclusion, Job Design Recruitment & Selection |
Abstract Case Intro 1 Case Intro 2 Excerpts
Excerpts
Diverse Hiring And Inclusion At Amazon India
Amazon India offered working arrangements that accommodated the individual priorities and life phases of its employees. It recognized that work was an essential and significant aspect of its workers’ life, regardless of whether they were just beginning their professions, transitioning from one job to another, or going back to work. The company executives prioritized implementing the “Hire and Develop the Best” philosophy, which encapsulated important inputs across the people and talent management process. According to Raghava Rao, VP Finance, Amazon India, three key pillars were at the center of this process: development, retention, and recruitment. The initiatives of leaders in the organization were expected to be in line with these pillars in order to strengthen diversity..
The Aurora Program of Amazon India
In November 2023, Amazon India announced the start of a program called Aurora that would focus on neurodiverse individuals and the skills of people with learning difficulties by offering them various roles in Amazon India. The company successfully launched a program prototype in collaboration with the non-profit Sol ARC, which offered vocational training for groups of individuals with autism and intellectual disabilities. This initiative aimed to cultivate the skills of young adults across the company’s delivery stations in cities such as Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, and others..
Future Outlook
Thomas highlighted the difficulty in finding neurodiverse talent because of sociocultural factors at the grassroots level, such as the stigma attached to neurodiversity and the lack of understanding about it. This talent pool was deprived of opportunities beginning with elementary school and continuing through higher education. Their ability to enter or compete in the job market was severely limited by the combination of these circumstances, Thomas pointed out..
Exhibits
Exhibit I: Key Skills of People with Neurodiversity
Exhibit II: Work-related Difficulties and Strengths
Exhibit III: Features of Neurodiversity-friendly Workplaces
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