IT in Healthcare: Fortis' Collaboration with Microsoft India*



Case Code : CLIT007
Publication date : 2008
Subject : IT and Systems
Industry : -
Length : 02 Pages
Price : Rs. 100

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Key words:

Fortis, Ranbaxy, Microsoft India, healthcare, knowledge management, performance management, productivity, SharePoint portal, Microsoft Healthcare Solution Group, Azyxxi, Microsoft Amalga, Unified Intelligence System, PricewaterhouseCoopers

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In October 2007, Healthcare Ltd. (Fortis) entered into an agreement with Microsoft India Corporation Pvt. Ltd. (Microsoft) to harness the power of IT to spur its growth in the fast growing healthcare sector in India. Under the deal, Microsoft would deploy solutions that would increase productivity and knowledge management at Fortis. Microsoft India's solutions would make patient data readily available to all Fortis employees, which would lead to the healthcare chain providing better patient care and also allow it to focus on its core business activities.


In October 2007, Fortis Healthcare Ltd. (Fortis), a hospital chain established by the promoters of Ranbaxy Laboratories Limited (RLL), one of the largest pharmaceutical companies in India, entered into an agreement with Microsoft India Corporation Pvt. Ltd. (Microsoft) to set up solutions and services based on the Microsoft platform. With this, the healthcare major in India aimed to harness the power of technology to enhance productivity and knowledge management activities at Fortis.

Founded in 1996, Fortis had a presence in Delhi, Faridabad, Noida, Jaipur, Amritsar, Srinagar, Mohali, and Raipur. As of 2008, it had 12 hospitals and planned to open 28 more by 2012.

The healthcare chain contended that, in addition to increasing productivity and enabling better patient care, the collaboration with Microsoft would allow it to ramp up its presence throughout the country without having to worry about software management.

Microsoft's solutions, based on the four-point vision of healthcare - prevention, prediction, personalization, and participation, would help Fortis in pooling its diverse processes online using Microsoft's Office and Exchange applications...

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