Gap Inc.'s Ethical Procurement Practices

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Case Details:

Case Code : BECG103
Case Length : 18 Pages
Period : 1997-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : Gap Inc.
Industry : Retailing
Countries : US, India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Ensuring Adherence to Rules

Factory approval and monitoring was one of the important aspects of Gap's efforts to improve working conditions. The VCOs visited almost all the factories from where Gap procured its products every year. The VCOs partnered with the factory management to improve the practices...

Corrective Action

In 2003, Gap released its first Social Responsibility Report. In the report, Gap admitted that it had also contributed to the problems by making last minute demands on the suppliers. This, according to Gap, had led the suppliers to extend working hours and exploit their workers...

Business Ethics Case Studies | Case Study in Management, Operations, Strategies, Business Ethics, Case Studies

Extending the Responsibility

Gap also looked at other issues that were significant to its business and realized that apart from the working conditions at the suppliers' factories, environmental and climate change also required its attention. In 2006, the social community investment team was formed...


Exhibit I: Gap Inc. - Code of Vendor Conduct
Exhibit II: Factors Contributing to Poor Working Conditions in Garment Factories
Exhibit III: Gap Inc.'s Social Responsibility Initiatives in Different Countries
Exhibit IV: Gap Inc. - Awards and Recognition


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