Scotiabank: Helping Customers and Employees Navigate through the COVID-19 Crisis

Global Economic Impact of Coronavirus – Assessment and Mitigation (B)
Case Code: BSTR612
Case Length: 11 Pages
Period: 2015-2020
Pub Date: 2020
Teaching Note: Available
Price: Rs.400
Organization : Scotiabank
Industry :Banking
Countries : Canada
Themes: Technology in Banking/ Banks and Banking/ Digital Strategy/Macroeconomic Environment
Global Economic Impact of Coronavirus – Assessment and Mitigation (B)
Abstract Case Intro 1 Case Intro 2 Excerpts

A Note on Scotiabank

On March 30, 1832, the Legislative Assembly of Nova Scotia formed the first public financial institution in the city of Halifax, Nova Scotia, Canada, under the name The Bank of Nova Scotia. William Lawson became the first president of the bank. In August 1832, the bank was officially opened and it focused on establishing a foreign exchange business with agents in New York, London, and Boston, while local agencies and the main office at Halifax concentrated on offering loans. From 1832 to 1881, the bank grew slowly and faced increasing competition from existing institutions like Canadian Imperial Bank of Commerce (CIBC) , and Royal Bank of Canada (RBC)...

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