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The Turnaround of Indian Bank

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Case Details:


Case Code : BSTR104 Electronic Format: Rs. 300;
Courier (within India):Rs. 25 Extra
Business Strategy | Case Study in Management, Operations, Strategies, Business Strategy, Case Studies


Turnaround Strategy
Case Length : 10 Pages
Period : 1992 - 2004
Organization : Indian Bank
Pub Date : 2004
Teaching Note : Available
Countries : India
Industry : Banking & Finance


The case discusses the turnaround of the Indian Bank, a prominent public sector bank based in Chennai, a south Indian city. The Indian Bank was established in 1907 and was nationalized by the Indian Government in 1969. The bank functioned reasonably well with the aid of the government, till prudential norms were introduced for public sector banks in 1992. While the new norms caused most of the public sector banks in India to falter, the Indian Bank posted an industry record loss of Rs 1336 crore in the fiscal year 1995-1996. In 2000, the bank undertook a comprehensive restructuring program under the guidance of Ranjana Kumar, known in Indian banking circles for her ability to turnaround hopeless banking situations.

After a restructuring program that involved considerable changes in structure, operations and human resources, the Indian Bank managed to turnaround by posting its first net profit in six years for the fiscal year 2001-2002. Plans were also on the anvil for a public issue in 2005.


The nature and working of public sector banks in India

The reasons for the decline of a prominent public sector bank in India

The possible options in effecting the turnaround of the bank


  Page No.
Indian Bank Achieves a Turnaround 1
Background Note 2
The Trouble With Indian Bank 3
The Options 4
Efforts at Restructuring 5
The Revival 6
Looking Ahead 7
Exhibits 8


Indian Bank, public sector bank, Chennai, south Indian, 1907, nationalized, Indian Government, 1969, government, prudential norms, loss, Rs 1336 crore, fiscal year, 1995-1996, restructuring, Ranjana Kumar, Indian banking, banking situations, operations, human resources, net profit, six years, public issue, 2005

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